2021 Chrysler Pacifica fuel/propulsion system problems

Sep 9, 2026 · failed Sep 8, 2026 · AL

I am reporting a critical manufacturer-imposed restriction that prevents the completion of a life-saving safety campaign, Recall 52D (NHTSA ID: 24V362), which carries a strict "Park Outside and Do Not Charge" advisory.My vehicle has an active fault code P0E15 (Electric Coolant Heater control performance), which is a well-known, widespread factory defect in Chrysler Pacifica Hybrids. When I took the vehicle to an authorized Stellantis/Chrysler dealership to perform the urgent 52D safety flash, the dealer officially refused to perform the recall. They stated that the manufacturer's diagnostic software (wiTECH) completely blocks the 52D software update from being uploaded if the P0E15 fault is present.I contacted FCA US Customer Care (Case Number: 97720299), and they officially replied that they will not issue a corporate override for their diagnostic software. They are conditioning the execution of a critical fire-safety recall on me privately paying for the repair of a separate known manufacturer defect (P0E15 heater), due to the vehicle's export status.This is a severe threat to public safety and an unacceptable corporate practice. A manufacturer should not be allowed to design diagnostic tools that block critical, life-saving safety recalls due to other unrelated factory defects, effectively forcing owners to drive potential fire hazards unless they pay for commercial repairs. I request NHTSA to investigate FCA US's refusal to deploy safety updates on vehicles with active P0E15 codes.

Jul 30, 2026 · failed Jul 19, 2026 · MD

Driving on the interstate at high speed, when check engine light comes on, warning message - Stop Safely Vehicle Will Shut Off - and red turtle warning indicator (limp mode). After a short time, vehicle will no longer accelerate. I pulled over to the shoulder, stopped and shut off engine. Restarted after a few minutes and everything appeared to work fine, with check engine light on. About 15 minutes later, it happened again. The dealership serviced the vehicle. Found error code P0A78 for driver moteo "A" inverter performance. Used Stellantis Technical Service Bulletin 08-253-24 to diagnose (both modules were out of date) and complete the indicated updates. This is a known issue that has affected many vehicles (per internet forums and that Stellantis has created a TSB. It is an extremely dangerous situation causing the vehicle to enter "limp mode" and requiring the driver to stop in a matter of minutes. Stellantis should recall all potentially affected vehicles to update the modules proactively.

Jul 28, 2026 · failed Jul 22, 2026 · PA

This 2021 Chrysler Pacifica Hybrid has a severe and recurring history of catastrophic high-voltage hybrid powertrain and transmission failures that cause a sudden loss of motive power while driving, presenting an immediate safety hazard. The vehicle has already required two full automatic transmission (eFlite EVT) replacements under factory warranty due to internal failures. It has experienced multiple high-voltage component repairs, including software modules for the power inverter. The vehicle is currently experiencing a recurring failure and is displaying active diagnostic trouble code P0A78 (Drive Motor "A" Inverter Performance), indicating a critical fault in the high-voltage hybrid propulsion system. Prior to the current failure, the check engine light illuminated, and the vehicle experienced propulsion system degradation. This failure mode risks a sudden shutdown of the hybrid drive system at highway speeds, creating a severe risk of rear-end collisions or being stranded in active traffic. The recurring nature of these transmission and inverter failures indicates a systemic safety defect in the hybrid propulsion system. The issue and the active P0A78 code have been pulled, reproduced, and confirmed by an authorized dealership (Diehl Automotive of Robinson), where the vehicle is currently held and available for inspection. The manufacturer has been notified via an open corporate case (#97399722).

Jun 19, 2026 · failed Jun 19, 2026 · NV

My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The dealer confirmed fault code P1A21‑00 and documented that the high‑voltage system can lose its loop connection, which results in a no‑propulsion condition. They also found the HVIL high‑voltage connector loose and damaged. The vehicle was in the shop for 18 days for this issue. I picked it up on June 18, 2026, and within 24 hours the same loss‑of‑propulsion failure happened again. The vehicle is now back at the dealer. The dealer performed recall 52D and updated the BPCM software, but the failure still occurred immediately after pickup. This defect has been reproduced and confirmed by the dealership multiple times and remains unresolved. This is a serious safety hazard because the vehicle loses propulsion without warning and cannot accelerate in traffic.

Jun 3, 2026 · failed Mar 15, 2025 · CA

While driving the vehicle, the accelerator will become inactive and result in the vehicle slowing to a stop. I will shut off the ignition and let vehicle rest for 10-20 mins before restarting. This does not resolve the issue and I end up towing the vehicle into the manufacturer’s service department. This often results in 100s of dollars in “diagnostic” fees. The service dept claims it’s bad battery, changes and issue arises again. Next they say it needed a software update, and a few days later it fails again. Next they said it was PCM module and replaced it, and finally they replaced the transmission. The 4th visit, change of transmission, lasted a little over a year and then the issue arose once again! After paying $259 in diagnostic fees, they said I used a bad “charger”

Mar 30, 2026 · failed Mar 29, 2026 · GA

I encountered two incidents of the same type. One was on Friday, March 27, 2026, the same day I picked up the vehicle from a local Chrysler dealership, where software updates and issues related to recalls were supposedly completed. The vehicle was at 38% battery level at the time of pick up from the dealership parking lot. After driving it for about 14 miles, the battery level depleted to <1% and that's when the "Stop Safety. Vehicle will shut off soon" displayed on the dashboard. I slowly drove for less than a minute and parked the vehicle and turned it off. Then restarted and drove for less than two minutes, but again the same warning ("Stop Safety. Vehicle will shut off soon") displayed; I turned it off again. After taking a few minutes break, I restarted it and it was showing 1% battery; it gave me a little distance to travel until unfortunately the same warning displays. Fortunately, this time I was close to a place where I can charge the battery. The battery got charged to 100%, partly on the night of March 27th and the remaining in the morning on March 28th. The second incident was on March 29, 2026, on Sunday afternoon. As soon as the battery level reached <1%, the exact the same warning ("Stop Safety. Vehicle will shut off soon") was displayed. I slowly drove the vehicle to the side of the road and called my insurance company; I reported the issue and requested them to tow the vehicle to a nearby Chrysler dealership. As of now, the vehicle is at the dealership parking waiting for diagnosis. Based on my initial conversation with the customer service person, they don't know if this is considered part of any recall or not. Not only was I stranded on the road because of the above incidents, not having the vehicle at the moment is straining me a lot - trying to handle personal and work schedules.

Mar 19, 2026 · failed Mar 3, 2026 · PA

While driving at normal road speed, the vehicle suddenly lost propulsion and entered limp mode. A turtle warning icon appeared along with multiple system fault messages. The vehicle began slowing down on it's own and was unable to accelerate. I pulled to the side of the road. The vehicle displayed an error "Stop Safely Vehicle Will Shut Off Soon". After sitting for a period of time, the vehicle restarted and was able to be driven again, but the failure occurred without warning and created a dangerous situation in traffic. Diagnostic trouble codes were present related to the hybrid system and high-voltage battery, including P1D43, P1A21, U029A, and U0412. These codes indicate faults in the hybrid control system and battery communication. A Chrysler service department inspected the vehicle, confirmed the trouble codes, and returned it to me without repair because the issue was not immediately reproducible at the dealership. The vehicle has a history of similar intermittent issues, including prior loss-of-power events and repeated service visits for hybrid system faults. The condition is not consistently reproducible, but when it occurs it results in a sudden loss of motive power while driving. This creates a significant safety risk due to unexpected loss of propulsion in active traffic.

Dec 18, 2025 · failed Dec 17, 2025 · OH

Reversing onto roadway and shifted from reverse to drive via rotary dial and vehicle went into park and would not move causing me to block the roadway. In addition and even more concerning was that the vehicle could not be turned off and any and all actions to do so just left the car "on" and the hybrid system running. Eventually we pulled the battery cable on the main 12v in the trunk and the reset allowed us to move the vehicle again. I sat across a busy section for twenty minutes with no way to move, turn off, or overide the system with three kids with me in a busy traffic area. The vehicle has not reproduced the issue as of yet. The dash had multiple warnings for park system and service various items needed. this occurred 12/17/2025 with 70,000 miles.

Oct 21, 2025 · failed Oct 20, 2025 · WA

High pressure fuel leak with large fan spray pattern in fuel line part number 68492134AA where it sits and rubs against a sharp corner of another component, (appears to be ignition coil) above the rear passenger side of the engine. Searched online and found another owner had posted an image of the exact same leak! https://www.reddit.com/r/ChryslerPacifica/comments/1amcdp9/2021_pacifica_hybrid_fuel_leak/Their photo and mine are identical and in comments on their thread, Two other owners that responded to that thread also said they've also had exactly the same leak. The cause appears to be how this line is routed by the factory. it is resting against the coil and not secured in a way to prevent chafing. Result is extremely dangerous with fuel spraying down towards the exhaust. The part is available for inspection. Safety of my family was put at risk by fuel spraying towards hot exhaust while my wife was driving. She was unaware of problem until fuel smell just prior to arriving at home. Problem is easily reproduced. I spoke with Olympia Chrysler Jeep and the service advisor Corey, said he had seen this issue before as well. He also said because car is not under warranty and I don't have roadside assistance, towing would be at my expense. I have ordered replacement part and will install and secure it to prevent chafing. I will keep part to be availalbe for examination. There were no warning lamps, messages or other symptoms prior to the fuel smell.

Jun 7, 2025 · failed May 30, 2025 · MI

While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.

Feb 12, 2025 · failed Jan 27, 2025 · AL

While driving my children home from an evening activity, there was a strong odor of gas inside the cabin. I had the vehicle towed to the dealership the next morning for diagnostics and repairs. The dealership 's technician was able to reproduce the issue and upon further inspection discovered a small leak in the fuel line. It was determined that the fuel line had been rubbing against the coil pack, which created a small hole. The fuel was leaking onto the coil pack. This puts both the driver and the passengers at risk because the coil pack is in close proximity to the spark plugs. When there is a spark and gasoline, fires and/or explosions tend to be the result. The technician stated that there had been no tampering with the components and that the gap between the fuel line and the coil pack is very small. I believe that the gap is too small because normal operation of a vehicle should never cause a hole to be rubbed into a fuel line due to it's proximity to the coil pack. Prior to the smell of fuel, there were no other warnings. I have included pictures of the faulty part.

Jan 8, 2025 · failed Jun 27, 2023 · NC

I received the "Red Wrench" warning light several times, but it would clear. One day while travelling in a 45mph zone the car suddenly stopped and I came to a skidding stop, luckily I was coming to my turn and was only going about 10mph. I did fear I was going to get rear ended, luckily it did not occur. I was stuck in the road and traffic built up. I couldn't push the car off the road because every time I put it in Neutral and opened the drivers door it would go into Park. My daughter lived nearby, so they came to assist with diverting traffic around me and to put safety cones out. I called the County Sheriff because I felt I was a safety hazard. When a Deputy arrived he and my Son In Law were able to push the car off the road while I steered. I was blocking traffic for about 30 minutes. I called a flat bed who towed the vehicle to the dealer. The issue was troubleshot to the Power Inverter Module (PIM) internally shorted causing the Main Battery Disconnect fuse to blow. The dealer replaced the PIM and the Main Battery Disconnect. This occurred on or about June 27, 2023. The dealer invoice is Aug 21, 2023. It took several weeks to get the part and repair. This issue has not re-occurred. At the time mileage was 29564, currently it is 48171.

Sep 16, 2024 · failed Sep 14, 2024 · TX

Van had a smell of gasoline inside the cabin and out. Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking. The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel. Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine bay. Other owners have posted about this exact problem on forums, hence why I knew where to look for the issue. I have ordered the new fuel line through the dealership, however, if the fuel line has the same bend in it as the original, the same thing will happen in the future.

Sep 11, 2024 · failed Sep 6, 2024 · CO

When driving on the interstate at speeds of 75 MPH. We received a message telling US to "safely stop vehicle will shut off soon". At that point our vehicle began to slow dramatically as we attempted to shift lanes to get to the side of the road. We then had to sit on the side of the interstate, unable to move, with three children in the car for almost an hour before the vehicle allowed US to move it at a snails pace through the ditch and to a road travelling parallel to the interstate. Once, parked on the side of this less dangerous road we sat for another 3 hours for a tow truck, managed to have the vehicle towed to the dealer which is indicating that they do not know exactly what the problem is and are replacing the hybrid battery in an attempt to fix it. We've seen many group messages about this issue and the common thread is that chrysler does not have a fix or know what to fix and that this issue will generally occur again. I have not received a repair invoice just yet as our van is still in the shop but will do what I can to update this report if possible.

Sep 9, 2024 · failed Sep 2, 2024 · MO

I went to start my van and out of nowhere I got an error message saying to “service hybrid electric system” and a check engine light came on. I am not sure if there are any safety hazards related to this, but am no longer able to charge the vehicle. When I plug it in the charging lights flash and the “service charging system” error pops up.

Aug 29, 2024 · failed Aug 15, 2024 · WA

The battery coolant is leaking from the rear of the vehicle

Jul 10, 2024 · failed Jul 9, 2024 · NE

Van has 70K miles. After a long road trip. last stop noticed a gas smell from the front of van. When opening the hood noticed gas had been leaking over top of the motor by spraying fuel. Moving the fuel line running over the top of the motor, showed it was rubbing against top of the coil pack on engine. The rubbing over time caused a small cut in the fuel line allowing for fuel leak. The fuel line seam to be malformed or is unsported causing the rubbing.

Jun 16, 2024 · failed Jun 16, 2024 · CA

Traveling down [XXX] in Escondido at approximately 73mph. In the fast lane and moving left into the car pool lane the vehicle lost all motive power and the error "Service Charging System" came up on the dash then flashing back to "SHIFT TO P TO START". We were able to make it to a very small emergency lane on the left side of the interstate. Had to power vehicle off and restart twice before be regained motive power. There was a very good chance that we would have been stranded in the middle of the interstate with wife and 2 kids in the care on an 85 degree day. We were able to make it off freeway with "Check engine light showing" but no other errors on the dash. We were able to drive home 7 miles and will tow the Pacifica to the dealer tomorrow. This is the second time this has happened and could have had a horrible outcome. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 19, 2024 · failed May 17, 2024 · AK

Vehicle has suddenly went into low power mode while driving three times. Was towed to shop each time to find no issues besides codes. Codes were cleared and vehicle was returned. Now vehicle is in the shop at chrysler due to a service charging system code for the hybrid system, causing the vehicle to not start or shift out of park gear. Vehicle has 58,000 miles and is not covered under the battery warranty with only 2 thousand miles remaining on the factory power train warranty.

May 14, 2024 · failed May 13, 2024 · IL

High pressure fuel line leaking due to tube rubbing against hard plastic clip. Smelled gasoline fumes from outside the vehicle. Narrowed it down to the passenger side of the engine compartment but couldn't isolate it. Read some forums from similar cases and identified a high pressure fuel line that could wear a hole due to a design flaw. Sure enough I wigged it just slightly and upon starting the vehicle it started spraying gasoline all over the engine at an alarming rate. I drove my children to daycare the previous day, this could have started a fire or caused the engine area to explode. Crazy unsafe and glad I caught it quickly.

Apr 29, 2024 · failed Mar 28, 2024 · OR

My fuel line was rubbing against a part of the engine and leaked. My mechanic said the fuel line was unsupported causing the rubbing and didn’t have shielding/padding to protect it.

Apr 26, 2024 · failed Jun 20, 2023 · MI

I had purchased the vehicle three days beforehand. It was a lemon law buyback car. I had driven around 120 miles or so that day. The high that day was at least 90 degrees or so. It was past the halfway mark of driving that day, when I tested the Level 2 EVSE I had bought. It didn't work because the plug wasn't energized, but I did notice that the time to charge was reading 3 hours instead of the expected 2 hours. Once I got back to town, I plugged in to a Chargepoint charger, which was only charging at a Level 1 rate. I contacted the dealer to report the problem, and then went to my storage locker. On the way, the AC stopped working. When I tried to leave, the vehicle would not start. Suspecting an overheating problem, I left the hood open for a half hour or so, and after that, the vehicle started up. On my way home, the vehicle suffered a complete loss of motive power, displaying a message saying "Stop Safely Vehicle Will Shut Off Soon", leaving me stranded in a parking lot. This was followed by a message saying "Service Charging System". After another hour or so of sitting with the hood up, the vehicle worked again. This has happened multiple times since then. I have traced the problem to the battery pack reaching a temperature of 55 C, at which point the vehicle invariably shuts down. One time it did this, I was on stuck on the side of a road with no shoulder, after dark. The dealers I have taken it to could not reproduce the problem, as it takes hours of driving to trigger, and they are not willing to drive it enough to reproduce the problem. A case was raised with the manufacturer, but their protocols were insufficient to reproduce the problem. I have recently learned that the problem is apparently the same problem that the original owner had, and that the vehicle was bought back for originally. I have collected extensive CSV logs documenting the defect. The vehicle is obviously still unfixed, as they will not fix it until they duplicate the problem.

Mar 3, 2024 · failed Feb 27, 2024 · IA

I was traveling at highway speed. The hybrid was utilizing mostly the battery. I needed to accelerate to the speed of those around me. The van switched from just battery to utilizing battery and gas power. About a minute after it switched, the engine completely shut off. A warning flashed up on the dash display to “Stop safely Vehicle will shut off soon”. The engine shut off. I could no longer use the gas, the only thing I could do was coast to a stop. This was very terrifying because I was traveling at such a high speed on the interstate. I immediately put on my hazards and coasted to a stop. This was harmful to others on the interstate because they had to slow down behind me or get around me. Eventually when I was slow enough, I managed to coast onto the shoulder and come to a complete stop. I was able to reproduce the problem upon restarting the vehicle. I have taken the van to a dealership but they have not been able to look into it yet. The engine light is now on in the vehicle. This happens consistently at high speeds

Jan 30, 2024 · failed Jan 30, 2024 · IL

Vehicle shut down unexpectedly multiple times even AFTER recall update was applied. Allows for minimal time to pull to safe location. Potential for serious incident if safe shoulder is not immediately available such as on a bridge.

Dec 20, 2023 · failed Dec 13, 2023 · WV

While driving early in morning on local highway (70mph speed limit), car flashed "Service Charging System" shut off the engine and power to the vehicle including acceleration, and check engline light illuminated. Thankfully early hours made it possible to drift to side of road to put car in park. Engine light illuminated dash and dash flashed "shift to P to start." Car would not shut off after pressing the start button nor depressing the break either (hazards were engaged at this point). Hazards had to be shut off in order to completely shut off the vehicle to restart it. Dangerous on major highway with no lights or hazards on side of road. 25 degrees outside. This is the Second time this has occurred to this vehicle. The last time occurred on 1/20/2023 the exact same way shutting off power and engine of the car on the same local highway with similar cold temperature (always issues with this car in the cold, hybrid battery system fails in cold below 40 or temperatures higher than 90). Last time a grounding issue was found in the transmission and was replaced. I will be contacting the dealership for repair today will update if it is still grounding issues or something new causing same problem. As i made in my last nhtsa report in january on this vehicle, the fact this car shuts down while in motion and you have no control over the car is dangerous and can cost people their lives. As a hybrid system, the van should automatically switch to gas only and bypass the hybrid charging system to continue functioning as any car would. By shutting down the engine and everything you are jeopardizing the lives of everyone on the roads. Both incidents of mine occurred on a highway at high speeds. I am just thankful I was not on a bridge at the time it failed as it would have caused an accident. I heard nothing about or from my last nhtsa report. Please for the safety of everyone look into these hybrids. Look into this car history and you'll see the constant repairs it has had.

Oct 12, 2023 · failed Oct 6, 2023 · TX

Was driving at 72-74mph on Dallas North Tollway on Oct 6th. Vehicle is a Chrysler Pacifica Hybrid 2021 model - Limited Plug in Hybrid trim. Battery charge was 2% (less than 1 mile range) Fuel was 95% showing 395 miles of range left After the battery depletes, the vehicle is supposed to switch over into ICE mode (Gas engine kicks on) Car was running only on Electric power and when the battery hit 0%, the car stalled on the highway and showed multiple warning lights Service Hybrid Electric System Charge system not available EBD2 Engine Malfuction Transmission Temperature Automatic Transmission Fluid overheating Check Engine light Car still had power (power steering and brakes working) but lost all propulsion suddenly Luckily i was able to safely pull over on the shoulder Turned car off and on and still had same warning lights and car's engine would not start Finally waited 15 minutes, disconnected battery (12v) and tried it and now engine started Came home and charged battery to 100% (showed 32 miles of range) but now car will never run on Electric motors - Only via Gas engine This is a serious safety issue - I had the same exact problem on my 2018 Pacifica Plugin Hybrid which was diagnosed as a HCM (Hybrid Control Module) issue. It was the subject of a recall. This is the 2021 model with less than 25,000 miles and its still a major safety concern. Chrysler should immediately address the problem and issue a safety recall Car is currently at Frisco Chrysler Dodge Jeep Ram for the last 7 days waiting to be diagnosed

Jun 29, 2023 · failed Jun 8, 2023 · CO

The charging system is shutting down my vehicle while driving in high speed heavy traffic. I was traveling with my grandchildren and my dog and my vehicle stopped in 90+ degree weather in the middle of no where. Once it ran again I got it to a charging station so I could continue my travels. The check engine light went away and we were traveling home when the charging system shut us down again doing 65 mph on the interstate about 30 miles from any town with no cell service. My vehicle had to be towed from the 30 miles to the closest town and then towed again from the closest town to the closest Chrysler dealership. They can't even get to my vehicle for over 3 weeks and I am out thousands of dollars in rental car fees. I even took my car to the Chrysler dealer before my trip because the check engine light came on and they ran a diagnostics that said my front camera wasn't working. No a single thing about the problems I was about to encounter for about the 5th time!! This happened last year also and I was without a working vehicle for almost 2 1/2 months. This has been an ongoing problem that started about 5 months after I purchased my vehicle. I don't feel safe on the roads because the vehicle just STOPS!! This a such a lemon of a car and the Chrysler dealer knew about these problems before they sold me my vehicle.

Apr 18, 2023 · failed Mar 8, 2022 · GA · crash · 3 injured

While driving above referenced vehicle, I was driving southbound on Hwy 515 when i noticed a vehicle driving northbound began to lose control, so i slowed down and then began to watch the vehicle cross the median and headed straight for me. I pushed the pedal to the floor to accelerate to get out of his way but the vehicle did not respond, i pushed the pedal again on several occasions and the vehicle just bucked and did not accelerate. Unfortunately the vehicle hit me right in the door at a high rate of speed. Unbeknownst to me this vehicle had been in the shop on several occasions for this exact problem: This can all be verified due to the fact i had a Chrysler service manager on the phone as this horrific experience unfolded

Apr 18, 2023 · failed Apr 17, 2023 · WI

Between March 1, 2023 and April 6, 2023, the engine experienced unexpected shutdown on 4 different days. On April 7, 2023, a dealer in Madison, WI serviced the car under recall notice 03A. On April 17, 2023, the car's dash presented a warning message "Stop Safely: Vehicle will shut off soon." On all occasions I have waited 30 seconds and restarted the car successfully. This behavior of the car is unacceptable. It is likely that I will be driving in a situation where it will not be safe to shut down the car, come to a stop, and restart it while driving in traffic.

Mar 13, 2023 · failed Mar 10, 2023 · CO

Chrysler issued a safety notice to me last week via mail, which informed me that my vehicle may stop at any time without warning. This is a serious safety and accessibility issue for me, as this is my family's sole vehicle. There is no ETA for when or if a repair will be available. I have ceased using the vehicle on any highway and keep speeds under 40 mph for safety reasons, but am incredibly scared to do so and have gotten no support from Chrysler. The dealership offered no assistance. The recall hotline informed me verbatim that "there is no plan nor expected plan to provide a loaner, rental, or other compensation to those affected by this recall" on a call on 3.10.23. Chrysler's corporate call center informed me of the same thing but informed me I could submit any costs for transportation or a rental vehicle and they would "consider" reimbursement. I am currently paying on a vehicle that is not safe to use. Chrysler is offering me no remedies at all.

Mar 7, 2023 · failed Mar 7, 2023 · TX

when slowing to make a turn the vehicle turned off and engaged the parking brake on its own. I had to disengage the parking brake before starting the vehicle again. I did not have a problem after that but I worry about it happening again. There was no warning to indicate anything was wrong beforehand and no indication of an issue after restarting the car.

Feb 20, 2023 · failed Feb 18, 2023 · CO

Traveling at 60mph up a large hill/mtn in passing lane and car went into limp mode or lost power from engine. Was unable to push gas for power and had to maneuver through 60mph traffic to shoulder by the time I was able to make it to the shoulder I was not able to get all the way off of road because of no more momentum. I was unable to turn off vehicle for quite some time until I used key fob and remote state option on key fob which then allowed me to turn off vehicle. Losing all power at 60 mph while passing was terrifying and could have caused serious bodily harm.

Feb 13, 2023 · failed Feb 13, 2023 · VA

I have a 2021 hybrid Pacifica purchased in May 2021. I have been experiencing loss of engine power for months. I brought it to service in January, they said they fixed a recall and changed the oil, said I was good to go. The problem started happening more frequently after that, and on 2/7 my vehicle lost power 7 times while driving roughly 20 miles. These instances occurred at highway speeds with immediate loss of drivability requiring me to coast to the shoulder. I brought it to service on 2/8. On my drive to the dealership the car shut off 5 times. After the tech assessed my vehicle, they replaced the electric coolant heater and said although there is no fix available for the recall yet, the battery is affected by the coolant heater and so it should be 100% good to go now. I made it safely home on 2/9. While I was driving to work the next day (2/10) the car shutoff 3 times on a busy interstate during rush hour before I was able to find a place to safely abandon it.

Feb 8, 2023 · failed Dec 6, 2022 · CA

On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a “service charging system” message on the dash. I had my vehicle towed home and it wasn’t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local dealer and dropped it off. After a few weeks they told me they were going to replace the hybrid battery as that was the issue. On 1/20/23 I received a message from the dealer stating they had my vehicle back together and running and we’re going to fix a recall issue. On 1/26/23 I received another message stating my vehicle would no longer start and they didn’t know why. It has been 2 months now that they’ve had my Pacifica and as of Monday 2/6/23 they are unable to diagnose the issue

Feb 3, 2023 · failed Nov 14, 2022 · TN

11/14/2022: WHILE DRIVING at 75mph, a battery icon appeared in the hybrid info system on left of dash. Immediately after the engine icon appeared, a message that said "shift to P to Start" appeared in the the dash info. The letter "D" along with a red icon of a charging cord also appeared to the bottom left of the electric range readout. ALL POWER TO THE VEHICLE CUT OUT WHILE MOVING AT 75mph simultaneous to these images/messages appearing. Following the above, an image of a Pacifica hybrid appeared in the middle of the dash info system. The Pacifica image included a red plugged in charging cord and the message "service charging system". Vehicle was pulled to the shoulder and put in park. Attempted to restart vehicle unsuccessfully for 15 minutes. After vehicle started, it was driven to the closest dealership that had a qualified PHEV tech, Frontier Dodge Chrysler Jeep in Lubbock TX. The error codes wouldn't repeat at the dealer. Dealer informed that, in speaking with Chrysler a part remedy had been determined but would require lead time to obtain part. On 12-08-22, the dealership informed us the repair had been made and vehicle was ready for pickup. The code found and repaired was POE15 and electric heater lock up. At pickup, the vehicle had not been fully charged. When driven out of service, the echarge was 24% and it wasn't depleting during operation. This was abnormal. Drove the vehicle from Lubbock to our residence in Taos, NM. Part of the drive includes a canyon, with two lanes, blind curves and zero shoulder. If the vehicle were to lose power in the canyon due to this issue, there is a HIGH PROBABILITY OF CRASH, INJURY, and/or DEATH. The vehicle repeated the issue on 12/12/22, 12/30/22 & at least two more times that are undocumented. Vehicle was towed from Taos to Larry H Miller CJDR in Albuquerque on 1/11/23. We were notified of recall while at dealership. My family's and my lives are at risk due to this recall issue.

Jan 20, 2023 · failed Jan 20, 2023 · WV

While driving down a 4 lane major highway where the posted speed limit is 70 mph, the vehicle suddenly flashed "Service Charging System" with the check engine icon came on and the propulsion on the vehicle ceased funtioning. The D for drive was flashing as well. As a hybrid vehicle, the car should transition to gas without incident, but it doesn't. Instead it cut power to the engine leaving me, the driver, scrambling to find a safe location to get off the road, which is not always feasible or safe, endangering everyone in the vehicle and on the road if others are not paying attention to the sudden loss of power and propulsion of the vehicle in front of them. Thankfully, I was able to safely get off the road as a result of some helpful semi's, but not everyone may be in such a situation. Should this happen to someone else who regularly drives across a bridge, for instance, could possibly cause an accident by being unable to pull off at a designated area. I was able to engage the gas engine by turning it off and back on after stopping, but it did not store the "service charging system" error. This was determined when dropping it off at the Chrysler dealership. There are a few stored error codes including a "low voltage differential signal" which also occurred last year when they said they replaced a part in relation to the heating/cooling battery fault on the high-voltage batteries (less than 6 months old at the time) and similar to the recall on the older models. Making this the second time in the shop for a battery issue. Should a connection between the battery faults and the Body Control Module or PCM (not sure what that one stands for), they were parts also replaced within the first month of the vehicle. The vehicle is currently at the dealership for review. There were no other warnings or messages prior to the failure. Pictures of the error as I saw them after safely stopping are provided. Never have I had a car just stop functioning and this is entremely unsafe.

Jan 16, 2023 · failed Jan 13, 2023 · AZ

I have a 2021 Pacifica Hybrid in (Vin: 2C4RC1S70MR51943) that has encountered the dreaded "Service Charging System" message 5 times now in the past year, with the past 3 occurrences all happening in the last 3 weeks. Each time the car will not start, and the gear shifter will flash, the red charging light will illuminate on the dash, and the check engine light is on. On one occurrence, I turned the car off, then on again and was able to drive, however the check engine light was illuminated. I ran an OBD scan and the code was P1A21. On another instance, I was driving and lost all propulsion, the screen indicated "Service Charging System" message. Luckily I was on a local road and not a freeway and I was able to pull into the bike lane, still obstructing 1/2 of the right lane. After 5 minutes of trying to restart the car, I was able to move the car and I drove it to Earnhardt CJDR in Gilbert Arizona. When I got there, the check engine light had disappeared. I dropped off the car and to my disbelief the dealership told me there is nothing they can do if they can not replicate the issue. I am not stuck with a van my wife is afraid to drive due to the imminent threat of the car turning off while driving. I have 2 young children and I do not feel the van is safe in its current condition. Yet, the dealer is unable to resolve/replicate the issue. I have videos displaying the issue along with a screenshot of the OBD error code. It appears the dealership does not care about the safety of my wife and children by not being able to fix this issue. I have done a significant amount of research online and have found this to be a relatively common issue. In my opinion this vehicle is not safe to drive due to the risk of a complete shutdown and I commute on the freeway to and from work and the last thing I need is to have the van disabled on a busy interstate.

Dec 24, 2022 · failed Dec 23, 2022 · VA

I was driving in stop and go traffic about 4 hours into a road trip on I95. At around 60mph, an error popped up on the dash saying “Service Charging System” then it quickly went away and said “Shift to P to Start” at which point I lost all propulsion. I was in the left lane and had to make my way to the side of the road with my family of 6 in the car. This was extremely stressful and dangerous as I had no way to accelerate and was stuck to coast. I flipped on my hazard lights and was able to navigate to a safe place under an overpass. At this point, I completely cut off the car and restarted it. It worked fine again upon restart, but the check engine light remained there after. The incident happened again on a side road at around 40mph on the same day. I coasted to a stoplight and had to power cycle the car 3 times to get driving again. The following day, I went to a local Chrysler dealership and they are still in the progress of diagnosing, however they won’t have a response until after Christmas. So, I’m being directed to rent a vehicle until the van is deemed safe to drive again.

Dec 9, 2022 · failed Dec 9, 2022 · OH

Driving on the freeway, all propulsion suddenly and without warning ceased and the dash declared "service charging system" and the check engine light came on.. My only choice was to coast off to the side of the freeway. My safety was definitely at risk, as I was stuck on the side of the freeway. After several minutes, I was able to turn the car all the way off and turn it back on again. The check engine light was still on. I drove it straight to the dealership, who has it in for service for this error. Prior to this, the van gave no indication that anything was wrong.

Dec 9, 2022 · failed Nov 1, 2022 · MI

While traveling on the highway (>70mph), my Chrysler Pacifica Hybrid (~44k miles) suddenly lost power and the "service charging system" error appeared along with the instructions to "shift to park". The check engine light began to flash as well. Fortunately, I was able to cross three lanes of traffic in a van with an unresponsive accelerator to get to the shoulder. Once safely on the shoulder, I still could not shift to park and I could not turn the car off either. After sitting for 25 minutes or so, I was able to shift to park and turn the car off and then on again. I immediately took the car to the dealership (using surface roads). They kept the van for 10 days and diagnosed a software issue. I got the van back and for about 3 days it was fine. Then we were driving the same freeway (at speeds of 70mph or more) and the exact breakdown happened again. Chrysler has had the van for 4 weeks now and just informed me that the issues is metal shavings in the transmission; they will be replacing the transmission. This is related to the ODI investigation # PE 22-008

Nov 18, 2022 · failed Nov 18, 2022 · WA

I was driving my kids to school this morning on the interstate, traveling at roughly 70 MPH when my Pacifica just died on me. I wasn't able to get the vehicle moving again and I coasted to a stop on the shoulder. The vehicle reported a "Service Charging System" fault and would not restart afterwards. I am waiting (2 weeks) for an opening at the dealership and will have the vehicle towed. I was lucky the interstate had a wide shoulder and traffic was light otherwise it could have been incredibly dangerous.

Nov 5, 2022 · failed Oct 27, 2022 · NC

I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.

Oct 30, 2022 · failed Oct 29, 2022 · VA

We drove at normal interstate speed when the “accelerator stopped responding.” The digital dash cluster then showed a message stating “Service Charging System” and “Shift to ‘P’ to Start.” The vehicle was turned off and turned back on after waiting roughly one minute.

Oct 22, 2022 · failed Oct 21, 2022 · CA

While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.

Oct 16, 2022 · failed Oct 13, 2022 · CA

Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a stop safely. The vehicle's other systems seemed to still be working. For example, the vehicle's dashboard was working. As soon as the vehicle's power ceased, an error light on the dash appeared reading "Service Charging System Error," and instructed the driver to pull over and put the car in park. The check engine light has been on since the incident. The car was dropped off at the dealership on October 14th. They said that the electrical guy will be available on October 17th to look at the vehicle.

Sep 29, 2022 · failed Sep 21, 2022 · MA

On 3 separate occasions while driving the dashboard has flashed the error message "Shift to P, Service Charging System". As soon as this occurs, the car begins to lose power and is no longer driveable. Once the car is shifted to "Park" it is temporarily stuck in that position with the car "On" but no power to the engine. For somewhere between 30-90s the car can't be turned off or shifted out of "Park". At some point after a short period - sometimes opening the door seems to help - the car will turn off and can then be re-started. The check engine light is on, but the car can be driven. Within a couple of hours the check engine light goes off and the car seems to behave normally. This has happened to us 3 times over ~2 months now. The car has actually stopped in the middle of the road forcing us to turn on hazard lights while trying to restart. It is extremely dangerous and seemingly common problem. Our local Chrysler service center was only able to book an appointment a month out due to limited technicians qualified to work on the hybrid vehicles. We described the problem in detail but they are not aware of the problem or solutions. We are trying to contact Chrysler Corporate directly to find out what their solution is.

Sep 29, 2022 · failed Sep 29, 2022 · OH

while driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling. A message on the screen appeared "service charging system" and " put car in Park". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to move the car from the left lane through all the other lanes and stop on the side of the highway. I was not able to drive the car and called for tow. While waiting for the tow the car became responsive after about 15 min. I recalled the tow and drove to dealer. The dealer scanned for codes and found a code for "Motor A position error". This is the second time this has happened to this car - previous time the dealer "upgraded" firmware and said it should be fine. Hardware issues cannot be solved by software. I posted a video on youtube : https://www.youtube.com/watch?v=YDk6z6-snaA And on the Pacifica forum : https://www.pacificaforums.com/threads/2021-pacifica-hybrid-failure-while-driving-on-highway.52648/ Seems this has happened to others as well.

Sep 20, 2022 · failed Sep 19, 2022 · MI

Driving on US-23 and "Service Charging System" warning displayed on dashboard. Car lost power and I had to coast to the side of the freeway. Turned car off but could not turn back on. Transmission would not go out of Park. Tried about 10 times and after about 15 minutes the car turned on and could drive. Check engine light remained on for remainder of the drive home. Planned on visiting dealer in the morning but car turned on and no check engine light. This is the 3rd time the "service charging system" warning has happened, but the first time the car died on the road. Every time the check engine light disappeared the next day. Had codes scanned and permanant code P1A21.

Sep 20, 2022 · failed Sep 9, 2022 · VA

While driving on the highway, the vehicle abruptly lost propulsion, flashed error lights, and indicated an issue with the EV battery and charger, and would not charge when plugged in. Error codes flashed related to the Power train control module, Hybrid control processor, and Aux hybrid control processor. The CJDR Fairfax dealer would only provide software updates and would not perform other repairs per Chrysler's recommendations.

Sep 10, 2022 · failed Jan 26, 2022 · CA

While driving, the car would loose power then check engine light comes on and "service charging system" would pop up. The gas peddle is rendered useless as it doesn't do anything and would have to coast to safety. Dealer would just reset the computer and vehicle is realease. unfortunately, it had happen many times. Safety is a concern, more so on the highway.